Terms of Service

1. Acceptance of Terms

By accessing or using Crewa ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use Crewa.

These Terms constitute a legally binding agreement between you and Crewa ("we," "us," or "our"). Please read them carefully.

By creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Eligibility

To use Crewa, you must:

• Be at least 18 years of age
• Be capable of forming a binding contract
• Not be prohibited from using the Service under applicable laws
• Not have been previously banned from Crewa
• Have a valid mobile phone number capable of receiving SMS messages

By using Crewa, you represent and warrant that you meet all eligibility requirements.

3. Your Account

Account Creation

To use Crewa, you must create an account and complete our verification process. You agree to:

• Provide accurate, current, and complete information, including a valid email address and mobile phone number
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access

Identity Verification

Crewa offers identity verification (ID + selfie) to keep our community safe. By completing verification, you confirm that:

• The ID you provide is genuine and belongs to you
• The selfie accurately represents your current appearance
• You consent to our verification process as described in our Privacy Policy

Account Responsibility

You are responsible for all activity that occurs under your account. Do not share your login credentials with anyone. You agree to immediately notify us of any unauthorized use of your account.

4. Communications & Notifications

Consent to Electronic Communications

By creating an account on Crewa, you consent to receive electronic communications from us, including via email, SMS text messages, push notifications, and in-app messages. You agree that:

• All agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing
• You have the ability to access, store, and print electronic communications
• Your consent to receive electronic communications is valid until you withdraw it

SMS Text Messages

By providing your mobile phone number and creating an account, you expressly consent to receive SMS text messages from Crewa. These messages include:

• Account verification: One-time passcodes (OTP) to verify your identity when signing up or logging in
• Security alerts: Notifications about account security and unusual activity
• Run notifications: Reminders about upcoming runs, match notifications, and schedule changes
• Safety alerts: Important information related to your scheduled activities

Message frequency varies based on your account activity. Active users typically receive 5-15 messages per month.

Message and data rates may apply. Your mobile carrier's standard messaging rates apply to all SMS messages. Crewa does not charge for SMS messages, but you are responsible for any fees charged by your carrier.

Opting Out of SMS

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any SMS message from Crewa
• Updating your notification preferences in the app settings
• Contacting us at hi@crewa.app

SMS Help

For help with SMS messages, reply HELP to any message or contact hi@crewa.app.

Email Communications

By creating an account, you consent to receive emails from Crewa, including:

• Account-related emails (verification, password reset, security alerts)
• Transactional emails (run confirmations, match notifications)
• Service updates and announcements
• Marketing and promotional emails (optional)

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email. Transactional and account-related emails are necessary for the Service and cannot be disabled while your account is active.

Push Notifications

If you enable push notifications on your device, you consent to receive notifications from Crewa. You may disable push notifications at any time through your device settings.

Accurate Contact Information

You agree to provide and maintain accurate contact information, including your email address and mobile phone number. You are responsible for ensuring your contact information is current. We are not responsible for any communications you fail to receive due to outdated or inaccurate contact information.

5. Community Conduct

Crewa is built on trust and mutual respect. You agree to:

Do

• Treat all users with respect and courtesy
• Show up when you commit to a run (or cancel with reasonable notice)
• Accurately represent your pace, experience, and abilities
• Communicate clearly and honestly with running partners
• Report any safety concerns or policy violations

Don't

• Harass, threaten, or intimidate other users
• Discriminate based on race, gender, religion, sexual orientation, or any protected characteristic
• Use Crewa for dating, solicitation, or non-running purposes
• Create fake accounts or misrepresent your identity
• Spam, scam, or engage in fraudulent behavior
• Share other users' personal information without consent
• Use Crewa for any illegal activity
• Attempt to circumvent any security features of the Service
• Use automated systems, bots, or scripts to access the Service

6. Safety & Meetups

Your safety is your responsibility. When meeting running partners:

• Meet in public places — Choose well-lit, populated areas for your runs
• Tell someone — Let a friend or family member know your plans
• Trust your instincts — If something feels wrong, leave the situation
• Verify profiles — Check reliability scores and run history before joining
• Start with groups — Consider group runs before one-on-one meetups

7. User Content

"User Content" includes any information, text, photos, or other materials you submit to Crewa.

Your Responsibilities

You are solely responsible for your User Content. You represent and warrant that you own or have the necessary rights to submit your User Content, and that it does not violate the rights of any third party. You agree not to post content that:

• Is false, misleading, or deceptive
• Infringes on intellectual property rights
• Contains hate speech, threats, or harassment
• Is sexually explicit or pornographic
• Promotes illegal activities
• Contains viruses, malware, or other harmful code

License to Crewa

By submitting User Content, you grant Crewa a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, display, and distribute that content in connection with operating and promoting the Service. This license continues even if you stop using the Service, but only for content that has been shared with other users or incorporated into the Service.

Content Removal

We reserve the right to remove any User Content that violates these Terms or that we deem inappropriate, without notice. We are not obligated to monitor User Content but may do so at our discretion.

8. Intellectual Property

The Crewa name, logo, app, website, and all related content, features, and functionality are owned by Crewa and protected by intellectual property laws, including copyright, trademark, and other applicable laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer or attempt to extract our source code
• Create derivative works based on our Service
• Remove any copyright, trademark, or other proprietary notices

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.

9. Third-Party Services

Crewa uses third-party services to provide and improve the Service, including:

• Cloud hosting: Amazon Web Services (AWS) for infrastructure and data storage
• Communications: Amazon SES and Amazon SNS for email and SMS delivery
• Identity verification: Third-party verification services to confirm user identities
• Analytics: Services to help us understand how users interact with Crewa
• Payment processing: Third-party payment processors for any paid features

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.

The Service may contain links to third-party websites or services. We do not endorse or assume responsibility for any third-party content, products, or services.

10. Disclaimers

Crewa is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Any matches or running partners will meet your expectations
• The Service will meet your specific requirements
• Any information provided by users is accurate or complete
• Any defects in the Service will be corrected
• The Service is free of viruses or other harmful components

Running and other physical activities involve inherent risks, including risk of injury or death. You participate in runs and physical activities at your own risk and should consult a physician before beginning any exercise program. We are not responsible for any injuries or health issues that may result from your participation in runs arranged through the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Crewa and its officers, directors, employees, agents, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Any injury, harm, or damages arising from in-person meetups or runs
• Any loss of data, profits, goodwill, or other intangible losses
• Any conduct of other users, whether online or offline
• Any unauthorized access to or use of our servers or your personal information
• Any interruption or cessation of the Service
• Any bugs, viruses, or other harmful code transmitted through the Service

Our total liability for any claims arising from these Terms or the Service shall not exceed the greater of: (a) the amount you paid to Crewa in the 12 months prior to the claim, or (b) $100 CAD.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Crewa and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your User Content
• Your conduct in connection with the Service, including any in-person meetups or runs

13. Dispute Resolution

Informal Resolution

Before filing any formal legal action, you agree to first contact us at hi@crewa.app to attempt to resolve any dispute informally. We will attempt to resolve the dispute within 60 days of receiving your notice.

Governing Law

These Terms and any disputes arising from or relating to them or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

Jurisdiction

Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts located in Toronto, Ontario, Canada. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Crewa.

Time Limitation

Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

14. Termination

By You

You may delete your account at any time through the app settings or by contacting us at hi@crewa.app. Upon deletion, your data will be handled in accordance with our Privacy Policy.

By Us

We may suspend or terminate your account immediately, without prior notice or liability, if you:

• Violate these Terms
• Engage in conduct that harms other users or Crewa
• Use Crewa for unauthorized or illegal purposes
• Fail our identity verification process
• Provide false or misleading information
• Engage in fraudulent or abusive behavior

We may also terminate accounts that have been inactive for an extended period (12 months or more) after providing notice.

Effect of Termination

Upon termination:

• Your right to use Crewa ends immediately
• We may delete your account data in accordance with our Privacy Policy
• Any provisions of these Terms that by their nature should survive termination will survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, limitation of liability, and dispute resolution

15. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email or in-app notification at least 7 days before changes take effect
• For significant changes, provide a summary of key modifications

Continued use of Crewa after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and delete your account.

16. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Crewa regarding the Service and supersede all prior agreements, understandings, and communications.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by Crewa to be effective.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Force Majeure

Crewa shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemic, government actions, or failures of third-party services.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Language

These Terms are written in English. Any translations are provided for convenience only, and the English version will prevail in case of any discrepancy.

17. Contact Us

If you have any questions about these Terms, please reach out:

Crewa
Toronto, Ontario, Canada
hi@crewa.app